I have a question about one of your products?

We are happy to help you. We are very selective of the products we share with you. We source the highest quality ingredients and create the best products that we hope will help you. You can call us at 1-415-381-8025. The best days to reach us is on Mondays, Wednesdays and Fridays between 10 am and 2pm Pacific time.

We cannot offer personal health advice beyond the recommendations we include on our MarsVenus.com. The statements and products on MarsVenus.com have not been evaluated by the FDA. They are not intended to diagnose, treat, cure or prevent any disease. They are the expressed opinion of John Gray for the sole purpose of educating the public regarding their health, happiness and improved quality of relationships. Individual results may vary.

John is a health educator and researcher and not a health practitioner. Please seek the advice of a competent health care professional in your area for your specific health concerns.

How do I receive Free Shipping on my order?
Free shipping is valid in the US only on purchases of $100 or more in the same order. Offer is good for the order’s first “ship-to” address anywhere in the United States. Free shipping is only applied to orders using USPS Priority Mail. If you choose another shipping option, additional charges will apply. Please allow 7-9 business days for delivery. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. This offer is not valid on international shipments.
Do you ship to my country?

MarsVenus is unable to ship our products to certain countries in the world due to Import Restrictions. Please contact your customs office to understand the import regulations before placing your order.

If we do not ship directly to your country, please contact Shop and Ship, an international shipping service, to find out how you can still receive our recommended supplements on a regular basis. Click here to contact Shop and Ship.

If you place an international order on MarsVenus.com, please note that we are not responsible for taxes, duties, brokerage fees or extra delivery fees which may be applied to international shipments.

Refunds will not be issued for any order that is:
–  seized by Customs
–  refused or abandoned by the intended recipient
–  can not be delivered due to an address error

Supplements are restricted for import to a 90 day supply in some countries and must be for your own personal use. Losses incurred due to exceeding your country’s limitations will not be refunded.

How long will it take to receive my order?

This depends where you live and what shipping service you selected during checkout. We ship from Sacramento, California each business day. Most orders placed before 10am Pacific time will ship the same business day. UPS orders usually arrive as expected and explained during checkout. US Postal Mail (USPS) can sometimes take a couple extra days to arrive than planned, especially for international orders. This is often due to delays in customs and delivery in other countries. Patience is a virtue (that we don’t have either!!) and we will try to ensure you receive what you need any way we can!

How do I return a product?
We never like hearing this question but we understand and want to help! See our complete return policy here.
Do you donate books to libraries and charities?

Unfortunately we do not have books for donations at this time but you can try to contact the publishers for a specific title.

When is John Gray speaking near me?
Soon, we hope. Visit our Events pages to see John Gray’s upcoming speaking events.
How do I bring John Gray to my event?

You can explore John Gray’s most requested keynote topics here or email our events specialist directly at events@marsvenus.com.

Can I interview John Gray or Lauren Gray?
Let’s see what we can do! Email events@marsvenus.com.
How do I ask John Gray or Lauren Gray for advice?

There are many ways to ask John Gray for advice.
You could attend one of his seminars.
You could chat with him at a speaking event.
You could become a MarsVenus Insider and attend a live conference call.
You could submit your relationship or wellness question for John here to be considered for a blog post.
You could also find him on his official Facebook  Twitter or YouTube most days.
*John Gray pulls questions from all of these places to answer in his video blogs too.

To ask Lauren Gray for advice, you can submit your relationship question here to be considered for a blog post.

Will John Gray endorse my book?
John Gray is not reviewing books to endorse at this time.
How do I view my account?
To view your account, look to the top right corner for the “My Account” icon, sign in and get full access to your profile, orders, memberships, wishlist, rewards, reviews and favorites. Enjoy!
How do I track my order?
To track your order, login to your MarsVenus Account (look to the top right corner for the icon), click “Orders” and then “Track.” Voila! Enjoy looking forward to your package!
How do the Rewards Points work?
Great question! Click here to learn all about our fabulous rewards system!
How do I use my Rewards Points?

When you add a product to your cart, you will have the option to “Apply Reward Points.” You can choose to apply them to your purchase or you can click the link to learn about “Reward Points Status and Balance” before you choose to apply them.

To learn more about our fabulous rewards system, click here.

How do I view my Rewards Points?
To view your Rewards Points, login to your MarsVenus Account (look to the top right corner for the icon), click “Rewards” and you’ll be able to see all your rewards activity as well as the total points you’ve earned!
How do I reset my account password?
To reset your password, login to your MarsVenus Account (look to the top right corner for the icon), click “Profile” and enter your new password. Remember to save any changes you make to your profile before moving on.